FAQ

Do you ship Worldwide?

Yes we do! We use DHL Express delivery for 3-8 business days global service.  We offer a flat rate shipping fee of $10 to the countries of USA, Canada, UK & Australia.  Free shipping across Indonesia.  Please note that any/all import duties to your country are payable by customers & outside of our control.

 

What is your returns policy?

All queries regarding returns must be sent to us by email within 7 days of receipt of your items delivery date.  Please email: info@thespalab.com

 

What if my oil goes cloudy or sets?

Our products have been specially formulated with delicate, temperature sensitive plant oils, herbs and extracts.  Preservatives and chemical thinners have not been included to taint the purity so clouding and thickening may occur in cold climates.  This will not affect the integrity of the product. 

In order to maintain the precious ingredients, gently place the bottle into warm water (not too hot) for a few minutes before each application.